Installation Guide Each UniFi package subscription come with Standard Installation which comprises (up to) 15mInternal Fibre, 15m LAN / Phone Cable, 30m Raceway and man power.
Non-Standard installation is activities or materials that are outside UniFi Standard Installation. This covers few aspect such as Over the Ceiling Cabling, Conceal Internal Cabling and much more.
Your premises installation 
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Installation Process
From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.
Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.
24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.
Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:
(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring
In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.
For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.
It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.
However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.
VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.
After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.
You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement. If you require more information or encounter any problems with the services, please contact us through any of the following avenues:
Email us at
unifi@tm.com.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it Your nearest
TMpoint outlet
___________________________________________________________________________IMPORTANT NOTES ON INSTALLATION
- UniFi service installation is subjected to location service coverage availability as well as technical and civil testing requirements.
- A standard installation fee of RM200 will be imposed for new installations.
- Installation appointments are subjected to earliest time slot availability.
- Installation time:
• Fibre installation in landed properties (FTTH): 5 – 8 hours.
• High rise buildings utilising Very High Speed Digital Subscriber Line (VDSL): 2 – 4 hours. - It is advised that customers inform TM prior to the service installation appointment if any renovation / construction is being done to the home. Customers will be required to call TM back once the work is completed, for the UniFi installation appointment.
- TM will not be responsible for providing concealed internal wiring during UniFi installation. However, customers can arrange for their own contractors or choose from TM’s authorised list of contractors for the work intended. All charges related will be borne by customers.
- During UniFi installation, TM will not be responsible for any damages resulting from work done by customers using their own or TM’s authorised contractors.
- The homeowner must be available for the duration of the UniFi service installation so as to understand and sign-off on the installation process.
- Charges for Change of Appointment:
a. Any installation appointment that is cancelled or postponed less than 24 hours of the scheduled appointment will be subject to a RM200 penalty fee. The charge will be presented in the customer’s first bill, only upon the full activation of the UniFi service.
b. Re-appointment will be subject to time slot availability and the RM200 installation fee will be imposed. - All UniFi equipment provided will be subjected to a one (1) year warranty period. The customer is however, required to assist in providing the TV and at least a four-socket extension cord to complete the installation.
- Only a single computer will be installed with the wired / wireless broadband connectivity subject to the customer’s agreement.
- Only a single TV set will be installed with the wired broadband connection.
- Should the customer request to install the IPTV service with a new TV which the customer would be purchasing soon, TM will proceed with the service activation at the existing TV only. However, if the customer requests to install the IPTV service on the new TV in the future, TM will impose a charge of RM50 for the onsite support visit.
- Only TM provided phone will be installed for Voice service.
- High-rise buildings:
TM will require access to the MDF / SDF room, which is normally managed by the Building Management / Maintenance. Therefore, the customer must make arrangements with the Building Management / Maintenance Office to ensure someone is available to grant access for the TM UniFi Installer to the MDF / SDF room for the duration of the installation including weekends and public holidays. Without access to the MDF / SDF room, installation cannot be performed and TM would have to re-visit the premise which might incur unnecessary cost to the customer.
___________________________________________________________________________Installation equipment* Delivering the optimum UniFi experience to your office requires high-end equipment, which will be provided by us. All you have to do is provide us with sufficient plug points to power these equipment:
* 1 year Waranty
** Lifetime Warranty
